Complaints

I bought a phone via Coinbase pay and it stopped after 2 days. Support said warranty void due to refurbished status. I have receipt screenshot from October 5th 2025 showing original-purchase warranty. Three tickets opene

Wire to a known counterparty has been 'in review' for 4 weeks. Each call I'm told to wait. Recipient confirms nothing has arrived. The amount is $896. I'm losing the deal it was meant for. Either send it or send it back.

Approximately two weeks ago Coinbase locked my account after I attempted a $2400 BTC withdrawal. Support stated identity verification was pending. I uploaded my driver license and a recent utility bill twice over 14 days

Card declined at the grocery store with a balance well above the charge. App showed available funds at the time. Embarrassing in line. CSR couldn't explain it, said 'try again later'. Happened twice this month. What kind

Showed up with valid ticket and ID. Counter agent said the system flagged my booking; no further explanation. Refused to let me board. Didn't rebook. Refused to refund. Three weeks of escalation tickets. I had to buy a c

Their published price-match guarantee says they'll match any major competitor within 14 days. I had a competitor's price $1216 lower, well within the window, screenshot included. Three managers later they refused — last

They locked my account citing 'suspicious returns'. I returned items that didn't fit — that's literally what their return policy is for. Now I can't see past orders, can't track current ones, can't reach a human. $537 of

Bought a fare that listed 'one carry-on included'. At the gate they said carry-on is $315 extra unless I upgraded. The fare page didn't mention this. I have a screenshot of the fare detail page from purchase day. They ch

Subscription auto-renewed Mar 20. Card charged. Account is now 'pending payment' and I can't log in. Support says billing has to clear, billing says account has to be active first. $521 taken, no service.

Order #12 arrived missing 12 items. Reported in-app within 5 minutes with photos. Their bot offered a 20% credit toward a future order — I want a refund for items I didn't receive, in cash, not 'credit' to keep using a s

Every bill has 3-4 line items I never agreed to: 'broadcast fee', 'regional sports surcharge', 'network access charge'. They aren't taxes, they're company fees disguised as taxes. Total adds $227/mo to my bill above the

Account locked over a 'compliance review'. I've uploaded ID, utility bill, and selfie 14 times — each time it 'doesn't pass review' with no reason given. $1429 of my own money is frozen. The only contact channel is an un

App said the item was in stock at my local store. Drove 40 minutes. Store staff said the inventory system is 'often wrong' and shrugged. The item shows in stock right now, on the same store page. $52 of gas wasted plus a

Cancelled an order before it shipped, was promised a refund within 5-7 business days. It has now been 8 weeks. Each time I contact support I get a different ticket number and a fresh promise. Meanwhile the charge is stil

Bought a fare that listed 'one carry-on included'. At the gate they said carry-on is $1079 extra unless I upgraded. The fare page didn't mention this. I have a screenshot of the fare detail page from purchase day. They c

Got charged twice for order #11. Same total, same time, same merchant. Reported immediately. Nine days later, no refund of the duplicate $1372. Bank dispute is the only remaining option. Marked 'delivered' at 15:00. Came

Got charged twice for order #15. Same total, same time, same merchant. Reported immediately. Nine days later, no refund of the duplicate $780. Bank dispute is the only remaining option. Driver kept the order. Doorbell fo

Card declined at the grocery store with a balance well above the charge. App showed available funds at the time. Embarrassing in line. CSR couldn't explain it, said 'try again later'. Happened twice this month. What kind

I placed order #8 on Mar 27. Tracking has shown 'in transit' for 5 weeks straight. I've opened 8 support tickets — every reply asks me to wait another 5-7 business days. The total is $840. I want either the package or a

Settlement was approved 12 weeks ago. Check 'is being processed'. Each call I get a new ETA. The contract says 30 days from approval; they're past 60. $1156 is owed. Where's the money? Settlement was approved 5 weeks ago