Terms of Service

• We do not take payment to remove a complaint. Not for a subscription bump, not for a one-off fee, not for any consideration. Removal is governed by a closed list of seven reasons — defamation, illegal content, privacy violation, spam, off-topic, duplicate, other — and every removal is logged publicly on the target company's Transparency page with the moderator's verbatim reason text.
• Resolution Rate moves only on consumer-confirmed "yes" on the 7-day verification email. We don't allow companies to mark their own complaints resolved, and we don't negotiate the metric.
• We don't sell consumer data, and we don't run third-party trackers.

• Your own first-hand experience with a company. Specific facts, dates, amounts. The Composer helps you structure this into a complaint that's actionable for the company.
• Comments offering similar experiences, asking follow-up questions, or sharing information relevant to the original complaint.
• Evidence (screenshots, PDFs, photos) supporting your account. We auto-redact personally-identifying detail (faces, account numbers, document numbers) before anything is published.

The closed list. We don't add categories, and we don't apply soft "tone" reasons.

• Defamation — accusations of crime / fraud / theft against a named person without a settled finding. Disagreement is fine; criminal accusation isn't.
• Illegal content — anything we're legally required to remove (copyright, jurisdictionally-specific contraband).
• Privacy violation — exposing someone else's PII (full name + address, account numbers, ID, document URLs).
• Spam — promotional content unrelated to the complaint, link farming, fake-review services.
• Off-topic — content that doesn't describe a consumer experience with the named company.
• Duplicate — substantially identical to a complaint you already filed. We'll merge instead of removing the original signal.
• Other — narrow residual category requiring a moderator's verbatim written reason on the public removal log.

Sign-in is via magic link to your email. You're responsible for the email account itself. You can withdraw any complaint you've filed at any time; withdrawn rows show on your /me/complaints page and are removed from public view.

Companies can claim their page after verifying domain ownership. Verified representatives can reply publicly to complaints. Replies are AI-moderated against the same closed list plus a stall-only check (a reply that promises nothing concrete won't pass without human review). Reps cannot edit or remove the original complaint, and they cannot pay for any of those things.

Public reads of companies and complaints are free, no API key needed. Embeddable Resolution Rate widgets are free, no subscription, no badge-tax. We'll add rate limits and an opt-in API key for higher-volume use; the free tier won't disappear.

Claimbo provides the platform; the consumer-author of each complaint is responsible for the accuracy of their post. We moderate to the standards above and remove on the closed list — that's the contract, not a guarantee that everything published is factual. Companies that believe a specific complaint is defamatory have a published appeal channel; pay-to-remove isn't an alternative.

Working draft pending counsel: disputes resolved in the jurisdiction of platform operations, by mutual good-faith engagement first, arbitration second, court third. We commit to publishing any subpoena / takedown order we receive as it materially affects the public removal log's completeness.

We'll surface material changes in-app and email registered users. The "last updated" date moves on every edit; the previous text stays accessible via git history at the source of these pages.