Expedia

Lost luggage, $400 claim ignored

★★☆☆☆·wants refund·$1822 USD·resolved
Bought a fare that listed 'one carry-on included'. At the gate they said carry-on is $315 extra unless I upgraded. The fare page didn't mention this. I have a screenshot of the fare detail page from purchase day. They charged anyway. Refund the surprise fee and update the fare page to match.
#mock#travel-airlines

Discussion

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  1. ben@mock.example · 4/26/2026, 3:58:38 PM

    Hope you get this sorted. Their support has been a mess for the last quarter.

  2. fra***@mock.example · 4/27/2026, 4:58:38 PM

    This is the third complaint I've seen about this same issue this week.

  3. uma@mock.example · 4/28/2026, 12:58:38 AM

    Hope you get this sorted. Their support has been a mess for the last quarter.

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Filed 4/26/2026. Published 4/26/2026, 3:13:38 AM.