Blog
Notes on the work — what we believe about complaints, why we built it this way, what we wish other platforms would change.
Open questions in consumer-protection, 2026
Things we've decided, things we're still arguing about, and things we've explicitly punted to a v1.1 conversation with users.
April 26, 2026 · Claimbo teamWhat we don't moderate, and why
We moderate against a closed list. The corollary — what we leave alone — matters at least as much. Tone, anger, sarcasm, and pricing complaints all stay.
April 25, 2026 · Claimbo teamWhat the public removal log shows, and why
Every removal we make is logged on the company's own page, with the reason cited from a closed list. Here's what that means for you.
April 22, 2026 · Claimbo teamWhy Resolution Rate is the only metric that matters
Star ratings tell you what a stranger felt about a transaction. Resolution Rate tells you whether the company actually fixed the thing.
April 15, 2026 · Claimbo team