Hilton
Recent complaints
5 threadsPublic threads filed against Hilton, newest first. Each one carries the original complaint, the company's reply (if any), and the consumer's verification answer.
- Cancelled flight, no rebooking + no refundpublished
Showed up with valid ticket and ID. Counter agent said the system flagged my booking; no further explanation. Refused to let me board. Didn't rebook. Refused to refund. Three weeks of escalation tickets. I had to buy a c
★·4/26/2026 - Lost luggage, $400 claim ignoredresolved
Flight 12 cancelled on the day of travel. App said 'rebook in app'. App showed no available flights. Counter agent said go back to the app. Nothing happened. I bought a same-day flight on a competitor for $642 more than
★·3/19/2026 - Cancelled flight, no rebooking + no refundresponse pending verify
Showed up with valid ticket and ID. Counter agent said the system flagged my booking; no further explanation. Refused to let me board. Didn't rebook. Refused to refund. Three weeks of escalation tickets. I had to buy a c
★★·3/11/2026 - Hidden baggage fees added at the gateresponse pending verify
Flight 16 cancelled on the day of travel. App said 'rebook in app'. App showed no available flights. Counter agent said go back to the app. Nothing happened. I bought a same-day flight on a competitor for $1164 more than
★★★·3/1/2026 - Hidden baggage fees added at the gateresponse pending verify
Bought a fare that listed 'one carry-on included'. At the gate they said carry-on is $500 extra unless I upgraded. The fare page didn't mention this. I have a screenshot of the fare detail page from purchase day. They ch
★★·2/27/2026
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