Booking.com
Recent complaints
4 threadsPublic threads filed against Booking.com, newest first. Each one carries the original complaint, the company's reply (if any), and the consumer's verification answer.
- Cancelled flight, no rebooking + no refundresponse pending verify
Bought a fare that listed 'one carry-on included'. At the gate they said carry-on is $1079 extra unless I upgraded. The fare page didn't mention this. I have a screenshot of the fare detail page from purchase day. They c
★·4/22/2026 - Refused boarding despite valid ticket + IDresolved
Showed up with valid ticket and ID. Counter agent said the system flagged my booking; no further explanation. Refused to let me board. Didn't rebook. Refused to refund. Three weeks of escalation tickets. I had to buy a c
★·4/17/2026 - Cancelled flight, no rebooking + no refundresponse pending verify
Showed up with valid ticket and ID. Counter agent said the system flagged my booking; no further explanation. Refused to let me board. Didn't rebook. Refused to refund. Three weeks of escalation tickets. I had to buy a c
★★·3/15/2026·3 comments - Hidden baggage fees added at the gateresolved
Flight 10 cancelled on the day of travel. App said 'rebook in app'. App showed no available flights. Counter agent said go back to the app. Nothing happened. I bought a same-day flight on a competitor for $1411 more than
★★·3/11/2026·3 comments
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- removed · complaintduplicate3/30/2026, 3:13:38 PM
Duplicate of an earlier complaint by the same author; merged into the original thread.