Best Buy
Recent complaints
5 threadsPublic threads filed against Best Buy, newest first. Each one carries the original complaint, the company's reply (if any), and the consumer's verification answer.
- Loyalty points expired without notice — 7 years' worthpublished
Their published price-match guarantee says they'll match any major competitor within 14 days. I had a competitor's price $1216 lower, well within the window, screenshot included. Three managers later they refused — last
★·4/26/2026 - Curbside pickup never happened, charge stayedresolved
App said the item was in stock at my local store. Drove 40 minutes. Store staff said the inventory system is 'often wrong' and shrugged. The item shows in stock right now, on the same store page. $582 of gas wasted plus
★·4/7/2026 - Price-match denied despite their own published policyresolved
App said the item was in stock at my local store. Drove 40 minutes. Store staff said the inventory system is 'often wrong' and shrugged. The item shows in stock right now, on the same store page. $965 of gas wasted plus
★·3/24/2026·3 comments - Item shown in stock online, store says nopublished
App said the item was in stock at my local store. Drove 40 minutes. Store staff said the inventory system is 'often wrong' and shrugged. The item shows in stock right now, on the same store page. $1162 of gas wasted plus
★★·3/21/2026 - Price-match denied despite their own published policypublished
Drove to the curbside pickup spot at the appointed time. Sat there for 45 minutes. Called the store number, no answer. Drove home. The order was marked 'picked up' an hour later. I have dashcam footage of being in the pa
★★·2/28/2026
Transparency
Full report →Public per-company log of every removal action plus the latest hourly snapshot. We log the reason verbatim — closed enum, public, no pay-to-remove ever.
Removal log
No removals yet.