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Amazon

E-commerce · amazon.com · US
Amazon.com, Inc.
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Complaints (total)
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Complaints (30d)
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Resolved (total)
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Avg rating
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Tier
LISTED
Status
Unclaimed

Recent complaints

10 threads

Public threads filed against Amazon, newest first. Each one carries the original complaint, the company's reply (if any), and the consumer's verification answer.

  1. Damaged package, no replacement after 6 ticketsresolved

    They locked my account citing 'suspicious returns'. I returned items that didn't fit — that's literally what their return policy is for. Now I can't see past orders, can't track current ones, can't reach a human. $537 of

    ·4/26/2026·2 comments
  2. Refund stuck for 3 weeks, support copies the same scriptresolved

    Cancelled an order before it shipped, was promised a refund within 5-7 business days. It has now been 8 weeks. Each time I contact support I get a different ticket number and a fresh promise. Meanwhile the charge is stil

    ·4/23/2026
  3. Refund stuck for 2 weeks, support copies the same scriptresponse pending verify

    I placed order #8 on Mar 27. Tracking has shown 'in transit' for 5 weeks straight. I've opened 8 support tickets — every reply asks me to wait another 5-7 business days. The total is $840. I want either the package or a

    ·4/21/2026·2 comments
  4. Account locked after 9 returns, can't access purchase historyresolved

    They shipped a completely different SKU than what I ordered. The order page still shows the original item. Support says I have to print a return label and ship it back at my own expense, then wait 14 days for processing.

    ·4/7/2026·3 comments
  5. Refund stuck for 5 weeks, support copies the same scriptno response from user

    They locked my account citing 'suspicious returns'. I returned items that didn't fit — that's literally what their return policy is for. Now I can't see past orders, can't track current ones, can't reach a human. $1227 o

    ·3/28/2026
  6. Account locked after 11 returns, can't access purchase historyno response from user

    They locked my account citing 'suspicious returns'. I returned items that didn't fit — that's literally what their return policy is for. Now I can't see past orders, can't track current ones, can't reach a human. $312 of

    ·3/25/2026·3 comments
  7. Refund stuck for 7 weeks, support copies the same scriptno response from user

    They locked my account citing 'suspicious returns'. I returned items that didn't fit — that's literally what their return policy is for. Now I can't see past orders, can't track current ones, can't reach a human. $1225 o

    ★★·3/25/2026·3 comments
  8. Wrong item shipped — got something completely differentresolved

    Cancelled an order before it shipped, was promised a refund within 5-7 business days. It has now been 4 weeks. Each time I contact support I get a different ticket number and a fresh promise. Meanwhile the charge is stil

    ·3/19/2026·1 comment
  9. Refund stuck for 6 weeks, support copies the same scriptresponse pending verify

    They locked my account citing 'suspicious returns'. I returned items that didn't fit — that's literally what their return policy is for. Now I can't see past orders, can't track current ones, can't reach a human. $882 of

    ·3/14/2026
  10. Account locked after 7 returns, can't access purchase historyresponse pending verify

    Box arrived crushed, item inside broken. I have photos timestamped on delivery. Filed a claim, was told I'd hear back in 48 hours. Three weeks and 6 tickets later, no refund, no replacement, no callback. The reps know my

    ·2/26/2026

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Snapshot built 6/26/2026, 11:02:04 PM.

Removal log

  1. removed · complaintoff_topic3/22/2026, 11:13:38 AM

    Removed under closed-enum reason — accusation of crime without supporting evidence.