Tried to cancel for 3 months, still charged

Every bill has 3-4 line items I never agreed to: 'broadcast fee', 'regional sports surcharge', 'network access charge'. They aren't taxes, they're company fees disguised as taxes. Total adds $227/mo to my bill above the

Every bill has 3-4 line items I never agreed to: 'broadcast fee', 'regional sports surcharge', 'network access charge'. They aren't taxes, they're company fees disguised as taxes. Total adds $1019/mo to my bill above the

I've called 4 times to cancel. Each time I'm transferred to 'retention' which won't let me leave. Last call I got disconnected after 47 minutes on hold. The only working channel is a chatbot that loops me back to retenti

Outage from Apr 13 for 11 days straight. I work from home — I had to spend at my own expense on a hotspot. Bill came as if nothing happened. Their own status page confirms the outage. I'm asking for a credit equal to the

Paid for the gigabit tier. Speed tests show 80-120 Mbps consistently. I've reset the modem, replaced cables, even let their tech check the line — confirmed line is fine. Then the rep said 'speeds aren't guaranteed, only