Refund stuck for 2 weeks, support copies the same script

I placed order #11 on Mar 21. Tracking has shown 'in transit' for 8 weeks straight. I've opened 11 support tickets — every reply asks me to wait another 5-7 business days. The total is $773. I want either the package or

They locked my account citing 'suspicious returns'. I returned items that didn't fit — that's literally what their return policy is for. Now I can't see past orders, can't track current ones, can't reach a human. $745 of

I placed order #3 on Mar 7. Tracking has shown 'in transit' for 3 weeks straight. I've opened 3 support tickets — every reply asks me to wait another 5-7 business days. The total is $1168. I want either the package or a