Refund stuck for 1 weeks, support copies the same script
Discussion
Comments are AI-moderated before publication. Email is required for masked attribution and never shown publicly.
- ben@mock.example · 3/3/2026, 5:01:38 AM
Don't accept their store credit — push for a real refund. They will pay it eventually.
- oli***@mock.example · 3/3/2026, 7:01:38 PM
Hope you get this sorted. Their support has been a mess for the last quarter.
- gra***@mock.example · 3/5/2026, 8:01:38 PM
Same thing happened to me last month. Took a chargeback to actually get it back.
More from Etsy
- ★★Refund stuck for 2 weeks, support copies the same script
They shipped a completely different SKU than what I ordered. The order page still shows the original item. Support says I have to print a return label and ship it back at my own expense, then wait 14 days for processing.
- ★★Damaged package, no replacement after 6 tickets
I placed order #11 on Mar 21. Tracking has shown 'in transit' for 8 weeks straight. I've opened 11 support tickets — every reply asks me to wait another 5-7 business days. The total is $773. I want either the package or
- ★Damaged package, no replacement after 12 tickets
They locked my account citing 'suspicious returns'. I returned items that didn't fit — that's literally what their return policy is for. Now I can't see past orders, can't track current ones, can't reach a human. $745 of