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American Airlines

Travel & Airlines · aa.com · US
American Airlines Group Inc.
no resolution data yet
Complaints (total)
0
Complaints (30d)
0
Resolved (total)
0
Avg rating
1.67
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Tier
LISTED
Status
Unclaimed

Recent complaints

2 threads

Public threads filed against American Airlines, newest first. Each one carries the original complaint, the company's reply (if any), and the consumer's verification answer.

  1. Hidden baggage fees added at the gatepublished

    Bought a fare that listed 'one carry-on included'. At the gate they said carry-on is $645 extra unless I upgraded. The fare page didn't mention this. I have a screenshot of the fare detail page from purchase day. They ch

    ★★·4/19/2026
  2. Cancelled flight, no rebooking + no refundpublished

    Bought a fare that listed 'one carry-on included'. At the gate they said carry-on is $907 extra unless I upgraded. The fare page didn't mention this. I have a screenshot of the fare detail page from purchase day. They ch

    ★★·4/1/2026·1 comment

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Resolution Rate (30d)
—
Replies (30d)
0
Flagged (12mo)
0
Public removals
0
Snapshot built 6/26/2026, 11:02:04 PM.

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