American Airlines

Cancelled flight, no rebooking + no refund

★★☆☆☆·wants refund·$0 USD·published
Bought a fare that listed 'one carry-on included'. At the gate they said carry-on is $907 extra unless I upgraded. The fare page didn't mention this. I have a screenshot of the fare detail page from purchase day. They charged anyway. Refund the surprise fee and update the fare page to match.
#mock#travel-airlines

Discussion

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  1. cla***@mock.example · 4/2/2026, 8:52:38 PM

    I had to escalate to my state's consumer-protection bureau before they responded. Worked though.

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Filed 4/1/2026. Published 4/1/2026, 5:13:38 AM.