Expedia
Recent complaints
8 threadsPublic threads filed against Expedia, newest first. Each one carries the original complaint, the company's reply (if any), and the consumer's verification answer.
- Lost luggage, $400 claim ignoredresolved
Bought a fare that listed 'one carry-on included'. At the gate they said carry-on is $315 extra unless I upgraded. The fare page didn't mention this. I have a screenshot of the fare detail page from purchase day. They ch
★★·4/26/2026·3 comments - Lost luggage, $400 claim ignoredpublished
Showed up with valid ticket and ID. Counter agent said the system flagged my booking; no further explanation. Refused to let me board. Didn't rebook. Refused to refund. Three weeks of escalation tickets. I had to buy a c
★·4/10/2026 - Hidden baggage fees added at the gatepublished
Flight 13 cancelled on the day of travel. App said 'rebook in app'. App showed no available flights. Counter agent said go back to the app. Nothing happened. I bought a same-day flight on a competitor for $34 more than t
★·4/4/2026 - Hidden baggage fees added at the gateresolved
Bag never arrived at the carousel. Filed PIR at the airport. 15 weeks later, nothing. Inside: medication, a laptop, work clothes. Total declared value $1400. Their app shows 'investigating'. Calls go to a queue that disc
★·4/1/2026 - Refused boarding despite valid ticket + IDresolved
Showed up with valid ticket and ID. Counter agent said the system flagged my booking; no further explanation. Refused to let me board. Didn't rebook. Refused to refund. Three weeks of escalation tickets. I had to buy a c
★★★·3/20/2026 - Lost luggage, $400 claim ignoredresolved
Flight 6 cancelled on the day of travel. App said 'rebook in app'. App showed no available flights. Counter agent said go back to the app. Nothing happened. I bought a same-day flight on a competitor for $440 more than t
★·3/8/2026 - Refused boarding despite valid ticket + IDpublished
Flight 12 cancelled on the day of travel. App said 'rebook in app'. App showed no available flights. Counter agent said go back to the app. Nothing happened. I bought a same-day flight on a competitor for $775 more than
★★·3/7/2026 - Lost luggage, $400 claim ignoredresolved
Bought a fare that listed 'one carry-on included'. At the gate they said carry-on is $659 extra unless I upgraded. The fare page didn't mention this. I have a screenshot of the fare detail page from purchase day. They ch
★·3/3/2026
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