Chipotle
Recent complaints
6 threadsPublic threads filed against Chipotle, newest first. Each one carries the original complaint, the company's reply (if any), and the consumer's verification answer.
- Order missing 13 items, refund deniedpublished
Got charged twice for order #11. Same total, same time, same merchant. Reported immediately. Nine days later, no refund of the duplicate $1372. Bank dispute is the only remaining option. Marked 'delivered' at 15:00. Came
★·4/22/2026 - Driver kept the order, marked 'delivered'published
Got charged twice for order #15. Same total, same time, same merchant. Reported immediately. Nine days later, no refund of the duplicate $780. Bank dispute is the only remaining option. Driver kept the order. Doorbell fo
★★·4/22/2026 - Food arrived cold, marked delivered before driver cameno response from user
Driver kept the order. Doorbell footage, GPS shows them stopping at a different address, marking delivered, leaving. Their support said I needed to 'wait 24 hours'. The food is cold and not coming. Refund the $181.
★★·4/6/2026·3 comments - Driver kept the order, marked 'delivered'no response from user
Order #9 arrived missing 9 items. Reported in-app within 5 minutes with photos. Their bot offered a 20% credit toward a future order — I want a refund for items I didn't receive, in cash, not 'credit' to keep using a ser
★★★·3/16/2026·3 comments - Charged twice for the same orderpublished
Driver kept the order. Doorbell footage, GPS shows them stopping at a different address, marking delivered, leaving. Their support said I needed to 'wait 24 hours'. The food is cold and not coming. Refund the $1324.
★·3/7/2026·1 comment - Driver kept the order, marked 'delivered'no response from user
Got charged twice for order #13. Same total, same time, same merchant. Reported immediately. Nine days later, no refund of the duplicate $152. Bank dispute is the only remaining option. Order #3 arrived missing 3 items.
★★·3/6/2026·1 comment
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