Costco
Recent complaints
7 threadsPublic threads filed against Costco, newest first. Each one carries the original complaint, the company's reply (if any), and the consumer's verification answer.
- Item shown in stock online, store says nopublished
Their published price-match guarantee says they'll match any major competitor within 14 days. I had a competitor's price $846 lower, well within the window, screenshot included. Three managers later they refused — last o
★·4/12/2026 - Price-match denied despite their own published policypublished
Years of loyalty points just disappeared. No email, no in-app notice, nothing. Customer service confirms they were 'expired per terms' but the terms changed last quarter and I never got the notification email about the c
★★★·4/10/2026 - Curbside pickup never happened, charge stayedresponse pending verify
App said the item was in stock at my local store. Drove 40 minutes. Store staff said the inventory system is 'often wrong' and shrugged. The item shows in stock right now, on the same store page. $506 of gas wasted plus
★★·4/8/2026·3 comments - Curbside pickup never happened, charge stayedresolved
Years of loyalty points just disappeared. No email, no in-app notice, nothing. Customer service confirms they were 'expired per terms' but the terms changed last quarter and I never got the notification email about the c
★★·4/8/2026 - Item shown in stock online, store says nono response from user
Drove to the curbside pickup spot at the appointed time. Sat there for 45 minutes. Called the store number, no answer. Drove home. The order was marked 'picked up' an hour later. I have dashcam footage of being in the pa
★★★★·3/28/2026 - Item shown in stock online, store says noresponse pending verify
App said the item was in stock at my local store. Drove 40 minutes. Store staff said the inventory system is 'often wrong' and shrugged. The item shows in stock right now, on the same store page. $296 of gas wasted plus
★·3/19/2026 - Loyalty points expired without notice — 4 years' worthresponse pending verify
Their published price-match guarantee says they'll match any major competitor within 14 days. I had a competitor's price $80 lower, well within the window, screenshot included. Three managers later they refused — last on
★★★·3/12/2026
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