What the public removal log shows, and why

When a complaint disappears from a typical review site, you don't know why. Was it spam? Was it removed in exchange for a subscription bump? Was it an angry rant the platform quietly muted? You can't tell, because the platform itself controls the story.

Claimbo flips that. Every removal action — and every restoration — shows up on the target company's own Transparency page, with the reason cited from a closed enum: defamation, illegal content, privacy violation, spam, off-topic, duplicate, or other. The moderator's verbatim reason text is shown verbatim. Audit-logged. Public. Period.

Why a closed list of reasons?

An open-text reason field is an invitation for soft moderation — "tone wasn't constructive," "we have concerns about the framing." Those reasons collapse into "we didn't like it." A closed enum forces moderators to pick one of seven concrete categories, and the rest is auditable.

What a removal does not mean

A removal in the log is not the same as a successful company push-back against valid criticism. We don't take pay-to-remove. We don't even have a pricing surface for removal. Companies cannot escalate to a higher-paid tier to make a complaint vanish — there is no higher-paid tier for that, and there never will be.

When a removal is made for, say, a defamation reason — that means our moderators believed the complaint contained statements that were factually unsupportable, and the target company had a legitimate legal exposure. The removal log records the action, the reason, the timestamp, and the moderator's note. The original author can appeal. The public can see all of it.