Locked out after subscription renewal
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- ★★Locked out after subscription renewal
Subscription auto-renewed Mar 20. Card charged. Account is now 'pending payment' and I can't log in. Support says billing has to clear, billing says account has to be active first. $521 taken, no service.
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Cancelled in the dashboard 16 months ago. Still being billed every cycle. Each cancellation 'completes' but next month another charge appears. Total over-charged: $360. Either fix the cancel button or refund.
- ★resolvedLocked out after subscription renewal
Cancelled in the dashboard 15 months ago. Still being billed every cycle. Each cancellation 'completes' but next month another charge appears. Total over-charged: $327. Either fix the cancel button or refund.