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Grubhub

Food & Restaurants · grubhub.com · US
Grubhub Inc.
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Complaints (30d)
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Avg rating
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Tier
LISTED
Status
Unclaimed

Recent complaints

2 threads

Public threads filed against Grubhub, newest first. Each one carries the original complaint, the company's reply (if any), and the consumer's verification answer.

  1. Driver kept the order, marked 'delivered'published

    Marked 'delivered' at 14:00. Cameras at my door show no driver until 14:35. By then food was room-temperature. Refund request was 'declined per policy'. Their own GPS shows the driver was 2 km from my address at the 'del

    ★★★·3/28/2026
  2. Charged twice for the same orderresponse pending verify

    Driver kept the order. Doorbell footage, GPS shows them stopping at a different address, marking delivered, leaving. Their support said I needed to 'wait 24 hours'. The food is cold and not coming. Refund the $1228.

    ★·3/17/2026

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Replies (30d)
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Snapshot built 6/26/2026, 11:02:04 PM.

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